1. About this policy
Flushzypurge (“we”, “us”, “our”) is a small mindfulness coaching studio based at 34 River St, South Yarra VIC 3141, Australia. This Privacy Policy explains what personal information we collect through our website and coaching practice, how we use it, with whom we share it, and the choices available to you.
We are committed to handling personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). By using our website or services, you agree to the practices described in this policy.
2. Information we collect
We collect only the information we genuinely need to respond to enquiries and deliver our coaching services. This may include:
- Contact details — your name, email address, and any message content you submit through our contact form.
- Booking information — preferred session format, time zone, and any practical notes you choose to share.
- Payment indicators — confirmation of payment from our payment provider. We do not store full card numbers or banking credentials on our website.
- Website usage — basic technical data such as device type, browser, approximate location (city level), referrer, and pages visited.
3. How we collect information
We collect personal information directly from you when you complete the contact form, send us an email, or speak with us by phone. Some information is collected automatically when you browse the site through standard server logs and a small set of essential cookies described in our Cookies Policy.
4. How we use your information
Personal information is used for clearly defined purposes:
- Replying to your enquiries and arranging coaching sessions.
- Managing bookings, scheduling and follow-up notes.
- Sending occasional service updates that relate directly to a session you have booked.
- Improving the usability, reliability and accessibility of our website.
- Meeting record-keeping obligations under Australian law.
We do not use your information for automated decision-making, profiling for advertising, or any purpose unrelated to the original reason it was collected.
5. Disclosure to third parties
We keep the number of third parties involved in our work intentionally small. We may share limited personal information with:
- Our website hosting and email providers, solely to deliver our service.
- A scheduling provider that helps us manage session times.
- Australian regulators or law enforcement where we are required to do so by law.
We do not sell, rent or trade personal information.
6. Storage and security
Information is stored on reputable cloud platforms with industry-standard safeguards including encryption in transit and at rest, access controls, and regular backups. While no online system is fully invulnerable, we take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.
7. Retention
We keep personal information only for as long as it is needed for the purposes set out above, or as required by Australian law. Enquiry messages are typically retained for up to 24 months. Active client records are retained for the duration of the coaching relationship and for a reasonable period afterwards for legal and administrative reasons.
8. International transfers
Some of our providers may process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information receives a level of protection consistent with the Australian Privacy Principles.
9. Your rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct information you believe is inaccurate or out of date.
- Withdraw your consent to receive non-essential communications.
- Request deletion of your information, subject to any legal obligation that requires us to retain it.
- Lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has not been respected.
10. Children
Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 16 without the consent of a parent or guardian.
11. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant law. The “last updated” date at the top of this page indicates when changes were last made. We encourage you to review this page periodically.
12. Contact us
For any questions about this policy or your personal information, please reach out to us at community@flushzypurge.world or call +61 3 9826 3133. You can also write to us at 34 River St, South Yarra VIC 3141, Australia.